Frequently Asked Questions
Everything you need to know about your PetDoors shopping experience.
How do I determine the right size for my pet's apparel?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure the perfect fit for our fashion collections.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please ensure the item is free of pet hair and odors to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if your pet needs their new outfit sooner.
Are your pet clothes machine washable?
Most of our items are machine washable on a gentle cycle, but we recommend checking the care label on each specific garment. For delicate fabrics and knits, hand washing is preferred to maintain quality.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.